Redress, reform and responsibility
Original Article Summary
What issues continue to dominate complaints?
PropMatch Curated Analysis
The new Private Rented Sector Ombudsman will require all landlords to register with redress schemes, fundamentally changing dispute resolution and increasing scrutiny of complaint handling processes.
Investor Relevance
Critical for operational compliance and risk management. Poor complaint handling will face increased scrutiny and potential escalation costs. Investors must strengthen internal processes to avoid formal disputes and reputational damage.
Original Source:
Property Industry EyeStay Updated
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