Letting agent complaints rise 47% amid regulatory pressure
Original Article Summary
Complaints against letting agents in the UK increased by 47.4% in 2025, rising to 4,220 from 2,863 the previous year, according to analysis by tenant onboarding platform Propoly. The sharp rise follows a 19.6% increase in complaints between 2023 and 2024, indicating an accelerating trend that may have implications for landlords and property management firms. The post Letting agent complaints rise 47% amid regulatory pressure appeared first on PropertyWire.
Investor Analysis
Complaints against UK letting agents rose 47% in 2025, driven by expanding compliance burdens rather than service failure alone, with the Renters' Rights Act expected to accelerate this trend further. For landlords, this signals increased risk around agent capability, rental income continuity, and void periods.
Investor Relevance
Landlords relying on letting agents face heightened operational risk as complaint volumes surge under growing regulatory demands — particularly relevant for those with portfolios managed by smaller or already-stretched agents. The Renters' Rights Act is expected to compound this, making agent due diligence and onboarding efficiency a more material factor in yield protection.
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